Quicken Loans was terrific to work with from the beginning of loan process.  They talked about how we wanted to refinance our mortgage and got right to work.  We had tried Chase Mortgage and they would not even return a phone call.  They did not want our business.  Quicken Loans was different.  They wanted our business and worked with us to get best deal on refinancing our mortgage.  They were slow in calling us back when we had questions but at least they did call us back and answered our questions.  Within a few days we knew that we were approved.  The loan process took a couple of weeks to about a month.  We used their website to sign documents which was easy and convenient!  Their website is easy to navigate.  They would send us emails on how are loan was progressing and with our online account we could go in and sign documents and get information on what kind of documents they needed us to fax to them.  When we closed they sent someone to our house to sign the paperwork.  That was really cool!  Making our first house payment since refinancing has been easy too. I would recommend Quicken Loans to my friends.  I received a gift card for writing this review, regardless of whether I had a positive or negative experience.

Recommended: Yes