The worst customer service experience ever!
Written: Dec 30 '10
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I purchased a tub for a bathroom remodel from homecenter.com. I was not given the correct tracking info on this product. I never had any idea where my package was. The representative said she would get back to me on several occasions to no avail. My package was sent late to a delivery company where it sat another 2 weeks because that company never received contact info and was unable to call me to schedule a delivery. The delivery co. said they made many attempts to locate my info through the NY office where I purchased the item, with no response. My credit card was charged the day I bought it and I received the pkg 6 weeks later, only due to my investigative efforts to track down the pkg. No telling how long I would have had to wait for delivery had I not gotten lucky with a few phone calls. The evidence of the lack of communication is available online. They have an area on their website for you to correspond with your rep...all documented. It is quite clear, when looking at that section, that I did all of the corresponding! I tried to bring this matter to a manager's attention, however under the "contact us" tab, they only give you a customer service phone number. When you call that number it only allows you to leave a voice message for your representative. Since she was the one that would not provide me with any assistance, I found that avenue to be unhelpful. It was like dealing with the gov't. No one can be fired and therefore has no incentive to do their job with any effort.
Recommended:
No
What product did you purchase or try to purchase? Kohler Bathtub
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