Misrepresented availability
Written: Jan 4, 2011
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I ordered a postage meter ink cartridge. Their website said it was "in stock." Thirteen days later I called to ask where it was. Per the company representative they didn't have any, but expected them from the manufacturer "any day now."
While I had her on the phone I checked the website again. It still said the product was "in stock." I mentioned this to the company rep, who explained "in stock" means they get a shipment of the product every couple of weeks and fill the orders that have backed up. I told her that from the customer's viewpoint, "in stock" means someone can pluck the product off the shelf and ship it that day. I cancelled my order.
Recommended:
No
What product did you purchase or try to purchase? Neopost IJ25 remanufactured ink cartridge
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