Good pricing but lack of support for what they sell...
Written: Jan 04 '11
| Ease of Ordering: |
 |
|
| Customer Service: |
 |
|
| Selection: |
 |
|
| On-Time Delivery: |
 |
|
|
| Full Review |
I purchased a nice shower trim kit from FaucetDepot. It was the Delta Lockwood series T18240 in stainless steel and the cost was over $250. The system arrived quickly but after my plumber installed it, we found that extra parts were needed because of the hand shower. The website (and tech support) stated that it works with a hand shower so I assumed it would a simple resolution. Unfortunately, FaucetDepot was no help and the extra valve and trim ended up costing another $100. Needless to say, I took my business elsewhere. The shower system itself is quite nice and I'm very happy with it. I'm just not happy with the way FaucetDepot does business and their lack of support for what is they sell. Live and learn.
Recommended:
No
What product did you purchase or try to purchase? Delta Lockwood T18240-SS
|
|
|
|
About the Author
Reviews written: 1
Trusted by: 0 members
|
