I have tried to use Best buy’s online ordering on two separate occasions over the last year and both ended with my order having issues and there customer service department being completely unable to help me.
I ordered a 50’ flat screen tv from them around 5 months ago paid for it up front online. I was told the store would have my tv with in 2 weeks, but a whole month went by and I herd nothing. Finally I called to see what had happened. It turned out that the tv I ordered ran out of stock and they weren’t ordering any more of that model. They never contacted me they just kept my money and waited for me to call. Then they tried to get me a different less quality tv to make up for it. It took several calls and a visit to the store where it was supposed to be delivered to get this issue resolved to my liking.
Now I have ordered an external drive off of there web site and it is supposedly back ordered. The drive I ordered came in 5 different colors some of which they believe are in stock, but that cant just send me a different color drive. I have to cancel my order and pick a different color then hope its one that may or may not be in stock. On top of that inconvenience I ordered with a gift card. In order to even place the new color order I would have to wait for them to mail me a refund gift card then place the order. So no matter what I have to wait 2 weeks for an order that upon payment should have been delivered within a week.
Never again best buy online… never again.
What product did you purchase or try to purchase? tv and hard drive