Very poor after sale service
Written: Jan 28 '11
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Very disatisfied with customer service. We placed two orders that totaled almost $6000.00. One item was a stainless double door refrigerator. The first arrived with scratches and was refused. This kind of thing happens, and we waited weeks for the new one to arrive. We had purchased the "White Glove Delivery". The delivery company refused to remove the refrigerator doors to allow the unit to be brought into my home. The home has standard size doors. Anyone who has ever bought a large refrigerator knows that this is a standard delivery function. US Appliance is now saying that my home is not accessible. They refer to this statement on their website. "Major & professional appliance in-home white glove delivery will be made to accessible rooms, up to 1 flight of stairs." This statement is hidden under Customer Service-Delivery-Shipping times. It is not under the White Glove heading or the restrictions that are listed under it. They also do not mention it under Delivery/Installation Details. US Appliance would not give me names and contact information, such as email address, for anyone above General Manager Level. The general manager level was, of course, not available. When senior management hides from their customer one should worry about service after the sale. It's easy to do a job when everything goes as planned. Being unwilling to step up to the plate when there is a problem should give future customers a pause.
Recommended:
No
What product did you purchase or try to purchase? Refrigerator
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