Worst Experience Ever!! I would not recommend them unless you don't want your flowers delivered!
Written: Feb 15 '11
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I had the worst experience with 1-800-Flowers.com. I placed an order online on 02/04/2011 for a bouquet of flowers and candy to be delivered on Valentines Day! I figured 10 days was ample time to place an order and to be contacted back if there were any problems. (My order was never Delivered!) It is not like it can just be re-sent, Valentines only comes once a year! I tried contacting customer service several times and kept getting hung up on by the automated system after it told me all their floral experts were busy and to go online. I went online to place a complaint and was never contacted by online support either. I finaly got a hold of a customer service representative by choosing phone options like I was going to place a new order. The representative could not provide any reason or even an attempt to make up an excuse as to why my order was never shipped, all the representative would offer was to give me 50% credit and re-ship the order. Hello! Valentines Day has come and gone! I really felt worthless and cheap when my girlfriend never got her flowers. I will never order from them again!
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No
What product did you purchase or try to purchase? RED ROSE & CALLA LILY BQT W/VASE AND CHOCOLATE
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About the Author
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