BEST PRICE GUARANTEE - very DECEITFUL
Written: Feb 25 '11
| Ease of Ordering: |
 |
|
| Customer Service: |
 |
|
| Selection: |
|
|
| On-Time Delivery: |
 |
|
|
| Full Review |
Priceline's "BEST PRICE GUARANTEE" is very DECEITFUL!!!!! While booking my vacation package with a sales representative at Priceline, I was informed that as part of their "Best Price Guarantee" program, that I had until the day my trip started to inform them if I find a cheaper package on another website (i.e. Travelocity, Hotwire, Expedia, Orbitz, etc). I got this confirmed twice before I hung up the phone. I didn't know anything about a "price guarantee" or that one even existed, so as anyone would be, I was excited to hear that I had until the day of my trip to inform them of finding a cheaper vacation package (as long as it was the same hotel, flight itinerary, etc). They said that if I find a cheaper package "ANYTIME before my vacation started" they would refund me the difference and send me a $25 priceline voucher.
It wasn't even a week later that I found my exact same vacation package (same hotel, same flight itinerary, etc) for $200.00 less on Travelocity.com. So I called Priceline thinking that they would honor their claim but they told me that I was misinformed by the Sales Representative and that I really only had 24 hours after booking to let them know about a cheaper package.
I was very disappointed. I would have been fine had I been told the truth on the front end by the Sales Representative that I only had 24 hours to inform them of a cheaper package. But because of this deceitfullness, I don't anticipate booking another vacation through Priceline.
Recommended:
No
What product did you purchase or try to purchase? Priceline Vacation Package
|
|
|
|
About the Author
Reviews written: 1
Trusted by: 0 members
|
