LA MICRO GROUP- DO NOT RECOMMMEND F-REVIEW
Written: Mar 02 '11
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LA Micro Group=Rip Off Artists. Not trying to be overly dramatic here, and I'll skip most of the gory details, but my experience was horrible. Long story short, they were fine when quoting, although they had me confused with some other customer and would not take a credit card because they said there was too much fraud going on with credit cards, but after that got worked out, they took my money fast enough but that's where things went downhill fast. We had a problem with the brand new servers that were supposed to be tested according to their techs. The next day after receiving the servers (oh yeah, they were five days late), they kept saying it was "normal" for the servers to have blinking lights that shows errors. We were on the phone for a week troubleshooting with them, and every time they said they were going to research the problem and get back to us. They never would call us back, so we would just call them and ask for updates and they would continue to say they were "researching the problem." After a week of "troubleshooting" we finally gave up hope they would ever stand behind their product so we had to rely on a third party to diagnose the problem. When the third party tech came out they asked if we built the servers, and we said no LA Micro Group built them, and the tech said they used the wrong parts in the server, and they were not compatible so the server would never have worked. We called LA Micro Group and let them know what the problem was so they can fix they other servers so this would not happen to anybody else, and they said "glad you fixed it," and asked if we wanted to order more servers...they never apologized or said thanks for fixing servers we paid top dollar on, never said sorry they arrived five days late, and they never apologized for wasting our time. Hmmm let me think, do I want to order more servers? Let me think about it...NO!!! :)
Recommended:
No
What product did you purchase or try to purchase? Servers
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