Terrible
Written: Mar 21 '11
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| Full Review |
If you were not able to catch your flight for any reasons BECAUSE OF THEIR fault you will not be able to get any refund.
They will listen to your complaint and trasfer phone call from level one to level 3 but they will never give you any refund (even if it is their fault).
I know long reviews are read very often. Take my words "Avoid going to Priceline.com as much as you can".
Successfull company dont air lots of commercials. Have you ever seen commercials from Kayak.com, hotwire.com (very few or may be) or even travelocity.com but you do see star trek actor coming in the commercial on every channel.
I will suggest three things to prospective Priceline buyers:
1. Stay Away.
2. Stay Away.
3. Stay Away.
I took the ticket from priceline.com and at the Gate door, the United closed the flight doors 20minutes earlier because the united pilot has to close it. I had 4 other passengers beside me who were not able to get in the flight because of that stupid United pilot.
I called price line and it was more horrible experience to talk to their customer service.
1. First I had to waste my breathe every time they passed the phone to the next level. I had to repeat the same story 3 times.
2. I called united and they told me that I didn't buy the ticket from them which does make sense because they are not my vendors.
3. They will make every excuse not to give you refund. First they told me if I had called them from the air port they would have taken care of it. How could I be prepared for this situation when I didn't have any idea that this is what it will be going to happen. I panicked. They will never listen to customers or care their emotions. Plus they could have not done anything because there was only one another flight going from IAD to JFK which was useless as my connecting flight would have been missed.
4. Even though I didn't change my mind on the purchased ticket or was late, they didnt even, as a courtesy, give me any credit to make their customer happy.
Recommended:
No
What product did you purchase or try to purchase? Airline ticket
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About the Author
Reviews written: 2
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