TERRIBLE
Written: Apr 09 '11
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TERRIBLE Experience, I will never shop there again! This is the first and last online luggage or travel accessory purchase I will ever make. Irv's Luggage states that if a piece does not stand up to high standards, a return or refund is easy. READ FURTHER DOWN! YOU CAN'T RETURN THE SUITCASE IF YOU USE IT FIRST AND IT BREAKS!
Well, I ask you this, HOW does something break if you don't use it first! This suitcase DID NOT stand up to LIGHT use!! It is of very poor quality. When I received my suitcase, the handle was wobbly, but after zipping/ unzipping the suitcase THREE times, it stuck on the corner, teeth were bent (my suitcase was NOT packed full by any means), and now I cannot zip or unzip it. This was the first time I used it, and this was gently used, I did not check this bag. After my call to Irv's, it is now my tough luck, because I used the bag. I will never order from them again. Any dept store would have returned my money or offered a replacement at least! NOTHING here!
UNHAPPY CUSTOMER
Recommended:
No
What product did you purchase or try to purchase? Rick Steve''s 21" Rollaboard
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