Quicken Loans

Quicken Loans

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uperrsc
Epinions.com ID: uperrsc
Reviews written: 2
Trusted by: 0 members

Fast, Helpful, and very professional

Written: Apr 12 '11 (Updated Apr 12 '11)
  • User Rating: Excellent
  • Customer Service:
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Pros:Quicken's representative was honest and easy to communicate with.  I'd work with them again.
Cons:It's always scary to sign any financial instrument.  But they can be trusted.
The Bottom Line: There are other places to get a mortgage, but I have done this six times in my life, and will use Quicken again if I ever need another mortgage.

I knew that I should be looking at combining my first and second mortgage into one fixed rate mortgage since many economists expect interest rates to spike in the coming years.  I could not afford to pay my second mortgage if the interest rate went to 9% or 10%.  I compared several mortgage lenders, and was very happy with the straight forward, no nonsense approach that Quicken Loans always used when talking with me.  I took quite awhile to decide to move forward, but when I did decide the closing process was super fast.  I believe from when I filled out my forms (much of it electronically) I was sitting with the person closing my loan within about 2-1/2 weeks!!  I'm glad I did it, since I'm saving money every month, and with my fixed loan I don't have to worry about interest rates shooting skywards.  One other thing I appreciated was that when my wife was concerned about one issue, I called my Quicken rep and told him and he said he would be happy to call my wife and explain all about the issue she was thinking about.  He did that, and she felt good about the issue that originally had bothered her.  One other thing I'd say is that from the very first time Quicken told me ballpark estimates of costs, fees, interest rates, etc, they were all virtually 100% accurate.  There were NO hidden costs that suddenly cropped up at closing, or right before the closing, when it would be both practically and emotionally difficult to pull out of the deal after so much time and effort was expended putting everything together.  I received a $5 gift card for writing this review, regardless of whether I had a positive or negative experience.

Recommended: Yes

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