Completely dissatisfied with my current shopping experience.
Written: Apr 16 '11
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I am completely disappointed with my recent experience. I believe that as part of great customer service and when you are competing with many other online retailers, you should take individual customer situations and how much they have spent with you before giving standard responses about returns, re-stocking fees, etc.I don't understand your requirement that if I didn't open a package, I need to send it back to NJ in another box so that the original box that it came in isn't marked up!!! The original box it came in had the shippers stickers all over it... why would my sticker, that by the way I am paying for, create a situation that is unacceptable. While I can understand restocking fees, I would think it would be for open items that need to be sold as such. Unopened boxes should not be charged a fee. Even if it is standard for you vendor to charge the fee, you should look at how much your customer has spent with you and have leeway to absorb the fee rather than charging it back claiming it is your vendor's fault! In my case you are talking about $36 over which you will lose a customer who has spent thousands of dollars with you over the past couple of years. Hope it was worth it to stand by your "policies"...
Recommended:
No
What product did you purchase or try to purchase? Kitchen Island pendant lights
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