Buyer Beware!
Written: Apr 19 '11
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| Full Review |
I was looking for some cheap cigars to announce the birth of a child. At Thompson Cigars I found lots of cheap, mid to low quality cigars - just what I needed. I ordered one of their bags of 30 assorted cigars and within a few days it was delivered as promised. I was pleased! I put the order on my credit card, but I didn't spend a great deal of money and I my modest expectations were met. I thought I would pass out the cigars to mark the occasion and never need to think about the folks in at Thompson Cigars again. Stupid me.
A few days later a duplicate box of cigars arrived. I had not ordered the duplicate box, nor did I want it. I called their phone jockey to inform him that I had received the box and needed to return it. The gormless phone jockey put me on hold, then came back and stammered on the phone, then put me on hold again, then came back and said he would send a pre-paid shipping label I could use to send the box back to Florida. I thought I had done my good deed for the day and was finished. Stupid me.
Thompson stared dunning me. First it was simple reminders from their sales department telling me that I had not paid for the second box, then the letters started getting nasty, then the letters threatened legal action. All this because Thompson has sloppy bookkeeping and because they screwed up - they threatened me with legal action. I thought I would call again and clear the situation. Stupid me.
The next phone jockey was more gormless than the first. I carefully explained to him what had happened - I had returned a box of merchandise I had not ordered and now they were threatening me with legal action because I would not pay fo their mistake. He informed me that the payment for the first order (the cigars that had been paid for, distributed, smoked, and forgotten) had been refunded. Why? He couldn't tell me. I asked if he understood that I had paid for what I wanted and then Thompson dumped an extra order on me without my request...he sheepishly indicated that he could see that on his computer screen. I told him that I had wanted to do the right thing and return to Thompson what I had not paid for, but wondered if I had just kept my mouth shut and not returned the extra 30 cigars if none of this problem would have occurred, if none of the threatening letter would have been sent, if I would have been left alone. He sheepishly said, "yes." Stupid me.
Don't be stupid like me - avoid this company. In this era of instant litigation, I have no doubt that Thompson would have started legal proceedings because of their error. They have a bunch of low-end cigars that are just what they advertise and if that was that, it would be OK, but it isn't. I should have looked around on the internet at all the other complaints about their bookkeeping and accounting and I should have then taken my money elsewhere. Stupid me.
To make matters worse, I have now called and asked three times to be taken off their mailing list. The junk mail keeps on coming. Week after week magazine after magazine filled with photos of completely forgettable mid to low end cigars in which I have no interest. To add insult to injury, it appears that my good buddies at Thompson Cigars have sold my name and address to other mass marketers. Now I am getting magazines filled with photos of all sorts of consumer products for which I have no need or interest. Buyer beware - stay away from Thompson Cigars. Plenty of mid to low end cigars out there from firms that have better accounting systems and are less prone to sending out threatening letters.
Recommended:
No
What product did you purchase or try to purchase? Mixed bag of low-end, stale cigars
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