Terrible, terrible service...pestering tele sales agents.
Written: May 05 '11
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Hi. I had orderd a humidor from Thompson cigar a few weeks back to be sent to my uncle in Calif...(since they ship to the US only) so he could ship it to me in Canada. From the moment I confirmed my payment, all these guys did was give me trouble. In a couple of days one of their customer service reps called me, pestering me to join their 250 club or some rubbish like that. So I did after they told me i'd receive some free stuff and a pack of 5 cigars of my choice absolutely free. Turns out they charged my credit card for it without letting me know. Secondly, I had paid for UPS two day shipping- it took about a week for my uncle in California to receive the humidor and then he had it shipped to me. When I opened the package I was disappointed to find a wrong humidor( a much cheaper and smaller one)and the "wrong humidor" has a dent on it!! I called customer service to talk to them about this but they were extremely rude and unapologetic. They acted like I was the one who made a mistake! Now to return this thing it'll cost me about $100, which is not worth it. Don't rely on the Thompson cigar's "95 year old return policy". Its crap. The customer service it terrible and they'll keep calling you till you join thier silly club.
Recommended:
No
What product did you purchase or try to purchase? |Bourbon street humidor
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