Quicken Loans personnel was good about giving assistance to us during our loan process. They help us reduce the interest on on our mortgage. They were polite and very willing to talk us through the process. They gave direction to clean up some things that were incorrect in our credit report. They walked us through each step and completed the loan in good time with the convenience of closing in our home. The interest on this new loan saves us a considerable amount of money per month by keeping out interest rate at a really low rate plus including an escrow acount bringing our monthly payment less than we were paying. I never knew of Quicken  loans until I started researching companies who refinanced homes. When I called them they responded quickly and told me upfront if they could assist me. The loan officer was polite and gave me all of the assistance I needed to get the process moving then he put me in touch with the loan team who worked with me to finalize the loan. I feel it was a win-win situation for me all the way through.
They always there to take our calls if not in the office they provided cell phone numbers to reach them and a fax number where we coul send information. They also set up our account where we could access all the information needed for our closing through the internet and provided us with the steps that we had completed and those that was needed for us to send to them to speed the process along. I am very thankful that I was able to locate Quicken to help us with our needs.

Recommended: Yes