Anemic Customer Service, Lost Orders and Incorrect Deliveries, that's what Fabric.com is
Written: May 27 '11
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With good materials and some good reviews, I was hoping that my fabric order would be a good experience. Boy was I wrong.
Placed an order without registering my email and it got lost in their system. Customer service email response was anemic at best. After 2 weeks of communication (only 3 emails in total), I gave up on that order and placed the same order (1 of the items was out but a very similar was available) with registering my email and the products arrived. One of the had the incorrect size. Instead of receiveing 6 yards, I received 6 feet. After another anemic response (waited for 3 days this time), the remaining fabric was delivered.
A month after the first order was placed and lost, it gets delivered and my credit card gets charged. I never received any email notifications for this order. I finally break down and make a call during business hours, as this is the only time that the customer service is available. 10 minutes of waiting finally gets someone on the phone. It takes more then half hour to find the order as the system that they use cannot searchby credit card number and the email address does not bring up the order. Somehow, the lady finds my order by entering the fabric id. They send UPS to pick up the order.....
Two days after UPS picks the order up, the order delivered to me again. This time I do not accept the package. After 3 weeks of waiting for a refund, I have to put in a dispute with my credit card company to get my money back. Fabric.com does not respond to email requests about the refund.
Wasted significant amount of time on this. Should have paid an additional 10%, but didn't waste hours dealing with these people.
Recommended:
No
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About the Author
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