DO NOT BUY FROM ALPINE UNLESS YOU HAVE A CONTRACTOR ALREADY
Jun 9, 2011
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I am definitely not one for writing reviews, positive or negative when it comes to purchasing appliances or electronics. However, I feel strongly about my experience with this company and it should be out there for those to consider.
I purchased a ductless mini split system from Alpine. There knowledge of the product, customer service, price and delivery of the system were just outstanding.
When it came to their contractor assistance they failed. This was probably the most important part of the decision-making that went into the purchase of the system from Alpine. They reassured me contractors would be lined up to do however much or little of the install was needed. I have received 1 call from a contractor since my purchase almost 2 months ago. Whom which I had to follow up with and did not even come close the suggested quotes Alpine advised me I would receive. To this point I have left messages with my rep and receive no call back. The system sits in my garage on the pallet it was delivered.
There are plenty of these heating and air sites out there that will sell to consumers. Make sure you have someone lined up already for the install.
What product did you purchase or try to purchase? Ductless Mini Split