BAD
Written: Aug 1, 2011
| Ease of Ordering: |
 |
|
| Customer Service: |
 |
|
| Selection: |
|
|
| On-Time Delivery: |
|
|
|
| Full Review |
DO NOT BUY FROM AJ MADISON! We ordered our washer and dryer on 7-7-2011 and we thought that we gave them plenty of time to deliver it. In fact I placed in the notes section that we wanted it delivered by 7-23-2011. I received several emails from them concerning the delivery, that everything was fine and that I would expect to receive it on the date that I requested. Then on 7-22-2011 I received a call from the shipping company that AJ Madison uses and they stated that we would not be getting the washer and dryer until 8-3-2011. We asked why the delay and the shipper told us that they only head to Coeur dAlene, ID once every 2 or 3 weeks (Coeur d'Alene, ID is not a remote area, it is only 30 minutes to Spokane (450,000 people)). We immediately called AJ Madison and they (Mary) told us that she would see if she could get it delivered any sooner-SHE never called us back!!! We called on Sat (7-23-2011) but they were closed. When we called on Monday (7-25-2011) and asked to speak to a manager we were shuffled off to a recording-No one called us back! We kept calling to ask to speak to a manager but every time we got a recording, finally we told just a service representative at AJ Madison to cancel our order and we wanted a full refund. They gave us the run around for three days and they only gave us a partial refund. We asked why and they said that since it shipped from their warehouse, we were only going to be able to get a partial refund. We asked why and they said it is their policy. I asked how it could be that I ordered my product on the 7th of July, placed in the notes that I wanted it delivered by 7-23-2011, but they (their shipper) could not deliver until 8-3-2011, and that I only received a call a day before my initial delivery that they would not be able to deliver until 8-3-2011 that I would be forced to pay $400, for their mistake. They told me that I could contact a manager, but every time I tried I got a recording and while I left a message each time, no one called me back! I am disputing the charge from AJ Madison with my credit card company and I will not be paying the $400.
Recommended:
No
What product did you purchase or try to purchase? maytag
|
|
|
|
About the Author
Reviews written: 1
Trusted by: 0 members
|
