never used stamps.com for $359
Written: Sep 05 '11
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signed up for a 4 week trial through an ad only to gain an Anti Virus product for free. Boom they had my credit card number. This was Oct 2009. I got a welcome email from stamps.com.2 years latter my credit card expired. Then I got an email from stamps.com that they can't charge my credit card anymore.
I called the customer service, I told them what happened, that i signed up 2 years ago and never used their services... and i want to cancel. She said I should stay longer so I can try their services. Yeah like after taking $359 from my card I really wanna do that. They cancelled, and dropped the 2 months fee was on my account because the expired card they couldn't charge. Later I called them again and they refunded 2 months of charges. I was keep emailing them a bit more aggressively. They kept emailing me back with template emails... nothing custom written for me. They give me a phone number to call, and the refunded me 3 more months. So at the moment they owe only $234.
I left a complaint on Better Business Bureau. They answered with another template and basically told me I'm an idiot. Here is the answer:
Company's Initial Response - Posted 08/25/2011Dear Joe, Thank you for your inquiry. We appreciate and consider your feedback and take our customers’ concerns very seriously. Normally a customer is responsible for all service fees but we are happy to make an exception. As confirmed in the e-mail sent on August 22, 2011, we have closed the Stamps.com account in question, issued a refund for $71.80 and waived the outstanding balance of $35.90 on the account, and as confirmed in the conversation with our supervisor Glenn C. on 8/24/11, we have issued an additional refund of $53.85 to the credit card. A total credit of $125.65 has been refunded to the credit card on file. The confirmation number is: 110xxx-003xxx. Stamps.com is a licensed vendor of the USPS and is a software program that allows customers to print and create valid USPS postage. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it’s not based on usage of the software, but rather on having access to using it. As such, the service fees are nonrefundable, but we have made an exception in this case and issued a courtesy refund totaling $125.65. We apologize for any misunderstandings regarding the No-Risk trial associated with the Stamps.com service. We’d like to take this opportunity to provide a detailed walk-through of where we disclose our 4-Week No-Risk Trial on our website, for your information. Every customer that registers for the Stamps.com monthly subscription service must register on the Stamps.com website. The vast majority of potential customers arrive directly from the main Stamps.com website landing / home page, and then has the option of immediately registering, or browsing for additional information. No matter what route a customer takes, the No-Risk Trial Period is clearly communicated. The following places are the most prominent disclosures of the No-Risk Trial: 1) FAQ Page. The FAQ page is directly accessible from the Learn More page and is accessible to any potential customer prior to Service registration. By clicking on the FAQ link, a customer is directed to a web page that lists (22) frequently asked questions. The fourth listed FAQ is the following, "How does the No-Risk Trial work?" By clicking on this, the following information is provided, "New customers are eligible for our 4 Week No-Risk Trial. Simply cancel before the trial period ends and you will not be charged. If you like the service, do nothing and your account continues automatically.” 2) Pricing and Payment Information Page. Even if customers do not visit the No-Risk Trial details offered on the FAQs, we nevertheless ensure that new customers see our trial period structure before they create their accounts. During the registration process, which is a mandatory process that all customers must complete before being charged, on the page called “Pricing and Payment Information Page”, all prospective customers will see the following text: "Why do you need my credit card information? Your credit card is required by the USPS to set up your USPS postage account. Your credit card will not be charged unless you buy additional postage or Stamps.com products, or if you continue past the NO-RISK 4-week trial period (only $17.95 per month).” 3) Our Offer Details link on the aforementioned Pricing and Payment Information Page states: “NO-RISK Trial (4 Weeks) There are no upfront costs to try Stamps.com. Simply sign up and evaluate the service. Cancel anytime during the first 4 weeks and you will not be charged any service fees! If you continue past the trial, you will be charged service fees for the first month.” 4) Welcome Email. Stamps.com follows-up all completed registrations immediately with a "Welcome Email" that repeats the details of our No-Risk Trial. The Welcome Email states: “If you like Stamps.com and wish to continue the service, you do not need to do anything. Your service will continue uninterrupted and fees for the first month will apply. If you decide that Stamps.com is not right for you, cancel your account before your 4-Week Trial ends and you will not be charged any service fees.” We have over 400,000 satisfied customers and the testimonials seen on various sites is posted by our customers who find that the monthly fee provides a good value for users who need to print postage from their home or office, whether it is for a law office or corporation or a home-based business. We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters. Our fee gives them the ability to access all of the services of the Post Office 24/7. Joe, we hope this resolves this inquiry in a satisfactory manner. However, if it does not, please don’t hesitate to contact us toll-frInitial Response SummaryAs confirmed in the e-mail sent on August 22, 2011, we have closed the Stamps.com account in question, issued a refund for $71.80 and waived the outstanding balance of $35.90
aaa, i didn't register the way they say i did : "Every customer that registers for the Stamps.com monthly subscription service must register on the Stamps.com website."
i stop talking, this is a Fraud... anyone feels suing them?
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