Suckerpunched Customer by Hotwire
Written: Sep 21 '11
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UNHAPPY DISSATISFIED CUSTOMER!!- Tried to purchase a hotel on 9/20. Hotwire site state “site unavailable”, so I refreshed the web page and tried to book the hotel once more; the page showed Hotwire site was unavailable again- then booked from Priceline it went through without problems. So, after I stayed at the Priceline hotel, I come home today to find Hotwire has charged my account TWICE! So, I had to call the customer service and be on hold for about an hour- to be told by the customer service reps, “Hotwire can only refund one night due to policy”. Do you think that I should be satisfied with that?... "NO!", I didn't even know Hotwire had charged me and booked a hotel, let alone twice due to an error from their site! Regardless of being charged erroneously by Hotwire, this clearly shows that the company is unknowledgeable on quality and more concerned about quantity. Also the phone survey for customer service is pointless. I tried to make sure Hotwire knows how dissatisfied I was and the touch-tone system doesn't even work properly. Trust me when I tell you it is not an error on my part; I tried to have my boyfriend do the customer survey by touch tone on his phone and it wouldn't take any dialed number to allow you to take the survey. So, again... another issue regarding Hotwire- with poor display of resolution online and on-phone. Believe me when I say I am not one to be upset/ or even take issue with companies by far, but this has been the worst experience I have ever had.... and this was the first time I have every dealt with Hotwire.
Read more: http://www.rateitall.com/rc-8390989.aspx#ixzz1YdXEnqIK
Recommended:
No
What product did you purchase or try to purchase? 1 night at a hotel
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