The product is good but the efficacy of service was fair.
Sep 26, 2011
Ease of Ordering:
I found Softwaremedia to be an fair source of software for the price. It took more than 10 business days to recieve the Windows 7 Home Edition family pack. The product key proved to be invalid. One of my greatest fears about buying software is just this particular problem about a valid product key. It is related to the fear of having to deal with a large organization to get something you purchased to actually work. One of the greatest values of purchasing software online is that you would not have to get through these obstacles to become functional. They responded to my inquiry about the product key provided by giving me the phone number to call Microsoft to validate it. This was a time consuming process which hopefully can be avoided for future customers. For whatever reason e-mail or chat was not effective enough to take care of the problem. This may have saved us some time.The folks at Software media responded only during business hours, but were courtious and respectful.
This is the first time I used Software media and would not recommend them unless there was a substantial price advantage and timeliness was not important. I hope that if I do purchase from this company again I will be able to write a much better review.
What product did you purchase or try to purchase? Windows 7 Home and Business family pack