"PLEASE DO NOT BUY ANYTHING FROM BESTBUY.COM"
Written: Sep 26, 2011
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"PLEASE DO NOT BUY ANYTHING FROM BESTBUY.COM" If you do than you are in for a very incompetent unorganized and rude customer service. Bestbuy store and Bestbuy.com online service are like a separate entity and are there against each other.
I bought a dishwasher online and had it delivered to store for to be picked up from. Thinking I do not have to wait in the store and go threw checkout and all that. But boy did I made a mistake of buying online!!!!!!!!!!!
First I received e-mail that my item will be available at the store on Sunday. So I made arrangement for to have it picked up on Sunday. Than Sunday I received e-mail that it has been delayed and will be available on Tuesday. So I had to cancel the arrangement I made for Sunday. Than I picked up Dishwasher on Tuesday. When I brought the dishwasher home I found that water was coming out from the bottom of the box. So I called Bestbuy store and I was in for a rude awakening to find out that Bestbuy store has nothing to do with Bestbuy.com online store. And I have to call bestbuy.com the 888 number. I called them several times and talked to a different rep every time. All I wanted to do is exchange the one I picked up for a new one. But they kept on transferring me from one department to other and every time a long 20 to 25 minute or longer hold time before you get to talked to live personal. I spent hours and hours on hold with bestbuy.com and still waiting to get my exchange for used , refurbished product they were trying to dump on me when I paid for a brand new one. I even attempted to talked to consumer relation people and man !!! In consumer relation, after waiting for 45 minutes on hold I got a gentleman who was rude and will not even listen and quickly transfered me over to some other department for another long hold time and finally I hung up. I will strongly recoomend that please do not buy anything on Bestbuy.com online it is one of the worst online purchase I ever made and I will never buy anything online at Bestbuy.com. There are many nicer alternate available.
Recommended:
No
What product did you purchase or try to purchase? Dishwasher
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