Just plain stupid and lazy
Written: Nov 08 '11
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"I ordered a Hull 12 1/4 inch leaf dish off their website to replace a chipped one that I had. They sent a leaf dish all right, but it was the 14 inch leaf shaped chip and dip. It had the wrong identification sticker on it, identifying it as the smaller 12 1/4 inch dish.
Not only that, but it was poor quality (there were several places where the glaze did not take and it was dirty). It was listed on the website up in the top section where all the good quality items are supposed to be.
I called customer service but the lady could not understand what I was telling her and simply said, "Ma'am, all I can see is that we have another leaf dish." This was really frustrating. Rather than tell her to send it, knowing that I would probably just end up receiving another 14 inch chip and dip dish, I said I'd email. So I did send them an email, complete with pictures that I pulled off their own website. I waited a few days with no response from them, so I emailed again. I got a response saying that someone would email me a free shipping label to send it back on Monday afternoon, and a vague offer that if they could find the correct dish they would send it, if not, they'd credit my card. They never sent the shipping label. And based on my experience with them so far, even if I did return it, they would probably not even bother looking for the right dish OR crediting my card. I'm done messing with it. I've tried to straighten it out but they don't seem to care. So basically I got a $35 dish for $14 (which is no skin off my nose but I would rather have the right dish), whoever labels their stuff in the warehouse is messing up, and they are all too damn lazy to do their jobs. I won't do business with them again."
Recommended:
No
What product did you purchase or try to purchase? Hull 12 1/4 inch leaf dish
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