I have repeatedly been completely unsatisifed with their customer service and inventory.
Written: Nov 21 '11
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Botach is definitely the worst supplier/retailer for firearms and tactical related gear. Sure, they have great prices advertised. Sure, they have 110% price guarantee. Sure, they advertise thousands products on their website. But, good luck with them actually having anything in stock. Good luck being able to get in contact with anyone when you call. Good luck getting an e-mail response from them regarding any topic you e-mail them about. In the odd chance that you actually do get in touch with anyone via phone or e-mail, good luck with them having any acceptable level of competency or knowledge of whatever you are asking them about. The few times I have been able to get anyone on the phone, it has sounded like I am speaking with an 11-year old little girl that is clueless as to how business is done. I have placed exactly 11 orders with Botach since 2009. Out of those 11, 1 has been fullfilled and succeffully delivered, 3 have have been fulfilled with the wrong products which I, in-turn, had to return and wait weeks and weeks for a refund, and the remaining 7 seven I cancelled because the items were all out of stock and backordered. Botach does not let you know ahead of time on the site what is in and out of stock. When you place the order, you are basically rolling the dice as to whether or not your item is available. You never receive any post-order e-mails indicating that the items are out of stock. Your order just sits there open without any status updates. You have to call and find out if your order is being processed or if the items are out of stock. And, again, good luck getting anyone on the phone. Spend the extra money and go with a professional and reliable company such as DSG Arms, Bravo Company USA, Brownells, Midway USA, Rainier Arms, or the like. The customer service and peace-of-mind that your order is being handled competently and by professionals is well-worth the extra 5-10% you will spend.
Recommended:
No
What product did you purchase or try to purchase? Various products to LMT MRP Barrels, optics, and Maxpedition products
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About the Author
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