Obvious outsourced support, doesn’t know why I don’t have my product
Written: Dec 5, 2011
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You are now connected to Hilda from Amazon.com.
Me:Hello, 4:36:35 PM
Me:order number xxxxxxxx , has not arrived and the tracking is not updating.4:36:35 PM
Me:thanks4:36:35 PM
Hilda:Im sorry for that you can not see the updates for your order to better assist you may i have the name, email address, and the billing address for this account?4:38:19 PM
Me:first name last name 4:38:30 PM
Me:xxxx xxxxxx xxxxxx:38:47 PM
Me:xxxxxxis my married name, i cant remember which is on my account4:39:14 PM
Me:xxxxxxxx@yahoo.com4:39:33 PM
Hilda:how about the email address for this account?4:39:38 PM
Me:xxxxxxx:40:03 PM
Hilda:As what i can I see here in my system the order is already in transit, and the Estimated delivery date is Dec. 3, but with this order we a waiting period until Dec.9 4:41:15 PM
Me:why? 4:41:55 PM
Hilda:we still have a waiting period for this order until Dec.9, usually the packaged that came late arrive on or before the waiting period.4:42:29 PM
Me:waiting for what? to resend it?4:42:58 PM
Hilda:okay lastname, I'm going to research this for you. It will take a minute or two.4:43:43 PM
Me:okay, thanks4:44:08 PM
Me:i just need to make sure it is delivered by 12/174:44:29 PM
Hilda:thank you for waiting lastname to better assist you with this let me transfer you to the kindle support dept because they are in the better position to assist you4:46:46 PM
Me:ok4:46:57 PM
Me:thank you4:47:05 PM
You are now reconnected with Hilda.
Me:am I being transfered?4:51:49 PM
A Customer Service Associate will be with you in a moment.
I sat their unti 4:57, and gave up...i then noticed this email:
I've forwarded your issue to our Kindle Support Dept ,Customer Service team.
If you prefer to talk to someone from that team over the phone, please contact us again during their normal business hours.
We hope to see you again soon.
Thank you for your recent inquiry. Did I solve your problem?
If yes, please click here:
http://www.amazon.com/gp/help/survey?p=A1HAE7EU9GSDZF&k=hy
If no, please click here:
http://www.amazon.com/gp/help/survey?p=A1HAE7EU9GSDZF&k=hn
Best regards,
Hilda V
No notice that the chat session would end. :/
Recommended:
No
What product did you purchase or try to purchase? kindle fire
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