Excellent customer service and overall experience
Written: Dec 09 '11
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I recently ordered a set of Goodyear Duratrac tires from Kyle Kennedy at Discount Tire Direct, I received them in perfect condition yesterday and had them mounted and balanced today. I spent weeks trying to find a set of these tires in a large size (315 75R16) and it was proving to be very difficult to find them locally, or anywhere in the US or Canada that wasn’t going to take at least 6 weeks to arrive. They were sold out everywhere and no one was able to give me an estimated ship date any closer than 6 weeks. There were a couple places that showed in stock on the website but the shipping was anywhere from 500-800 bucks (to BC, Canada) so I didn’t even bother calling to verify stock.
Then I found Discount Tire Direct and when I typed in my postal code it said free shipping and naturally I thought this was an error. So I called and got Kyle on the phone, very helpful and knowledgeable guy. He said I have good news and bad news, that they didn’t have any immediate stock but were expecting a shipment the following week. I asked about the free shipping thing and he said it was no mistake but that they do in fact ship free to the US and Canada! He assured me that the UPS man would not show up at my door with his hand out. I was skeptical seeing as I’d been spending weeks trying to find any tires in the size I needed in an all-season with the snowflake rating. Turns out there are only 2 tires on the market in my size with that and they were both sold out everywhere.
After reviewing them online it seemed they were legit so I phoned back and ordered my tires, Kyle took my order over the phone to make sure that when they arrived I had dibs on my set when they arrived and when done he e-mailed me a screenshot of the invoice from his computer. They ended up being $300 cheaper than any quote I got locally. We arranged a ship date and they actually ended up coming a day early which worked out perfectly for me. They shipped out on Dec 1 and arrived Dec 8 (6 business days). As promised no money was exchanged at the door and I am extremely happy with my order and the level of customer service I received at Discount Tire Direct. All of my future tires will be purchased through them.
Recommended:
Yes
What product did you purchase or try to purchase? Goodyear Duratrac 315 75R16
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