Bad Online Chat Support & Telephone Customer Service
Dec 22, 2011
Ease of Ordering:
I used the online chat customer service for an issue I had redeeming a promo code for ordering photo prints. To make a long story short, the first chat agent I spoke with was not at all helpful and eventually she closed the chat while we were in the middle of the conversation!! I'm assuming b/c she didn't know the answer she just 'hung up'. I tried again with chat support. This time the agent was so uneducated that he/she could not spell correctly or use correct grammar! He/she asked me questions as if they did not read anything that I had typed. I finally called the 1-800#, which is not on the website but was in one of the emails I had received from walmart.com. The telephone agent I spoke with was rude and asked me the same questions after I had already given her the answers. When she could tell my tone of voice was sounding irritated, she asked me if i wanted to talk to a supervisor. Since when does a customer service representative just give up and ask YOU if you want a supervisor w/out you asking for one! I said yes and got a supervisor. The sup was actually a lot nicer but it still took her a long time to figure out a way to get my promo code to work. What a runaround for a $3.19 promo!
What product did you purchase or try to purchase? Photo Prints