Great at first, downhill the rest of the way.
Written: Feb 28 '02
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Pros: Size, User Friendly
Cons: Major software problems, retrieving stored numbers, clarity,
The Bottom Line: If looks were the only issue at hand, then the Touchpoint is great. If you want a reliable phone, you may want to look elsewhere.
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| mickeyk9's Full Review: Sprint TouchPoint 1100 |
I'm easy to please. My cell phone is my only phone and I want something that works. Looks aren't important, size and reliability are. I first bought the phone to replace the aging Sony I had originally gotten when I signed on with Sprint. When I bought the Touchpoint it was a gem. The small size and packed features were very attractive. It worked fine, even had clear service in buildings, some tunnels, and even some underground Metro stations. Then, 8 months later, things started going downhill.
I noticed people on the other end of my call asking me to repeat myself more and more often. So I spoke louder. This wasn't the answer. I brought the phone to be looked at and there was nothing wrong with it however the technician told me I could use a software upgrade. Sure, why not. Took under 20 minutes and I was on my way. The next day, the phone began to lock up after calls. And I mean lock up. After hitting the end call button, it would freeze. I would have to take the battery off and put it back in to regain a working phone. I brought it back to the Sprint store and again, no physical problem with the phone but my software needed upgrading. Funny, I said, I just had it done last week. The technician assured me this was a new software version and proceeded to upgrade my software. As I'm leaving, I make a call to be sure it works, and it does, call goes through, but freezes at the end. I bring it back to the same technician, in it's frozen state, and I'm told it will take a few days to work properly.
Well, the point to all this is: I no longer am with Sprint, after over 3 years of loyalty. I couldn't justify paying over $200 for a new phone when supposedly, there was nothing wrong with mine. I've had the same phone number (my only phone number) for over 3 years and because of the problems with this phone and how Sprint dealt with my problems, I terminated my service.
Recommended:
No
Amount Paid (US$): 200.00
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Epinions.com ID:
mickeyk9
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Location: Baltimore, Maryland
Reviews written: 18
Trusted by: 4 members
About Me:
squeezy, jeezy, funky-feezy
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