Terrible. ZERO Customer Service. UNPROFESSIONAL
Written: Jan 27 '12
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If I could give them ZERO stars I would. I was trying to sell a few vintage British sterling peices, so I called he 800 number. They did not even answer the phone in a professional manner. It was "HELLO". So I get to the purchasing department, and the lady that I spoke with was obviously WAY too busy to talk to me, and said "Just email everything and someone will get back to you."
I emailed them with some questions on the proper way to submit all the information, because I did not want anything to get lost or misunderstood. I got a generic auto response within minutes, letting me know that someone would be in touch with me within 48 hours. Ok. So when I did that "contact", it was another emailed form letter, not answering a single one of my questions. Obviously, NOONE had even read or looked at my email. I emailed them back, quite unhappy at the lack of customer service, along with the descriptions of the pieces and pictures of all pieces. 3 weeks later, still no response. So I replied again to the email, asking what was going on and should I even expect a response from them, and I got the same exact Auto Response AGAIN. That was last week and I have STILL not heard from them.
Hopefully, they treat the customers that are PURCHASING items better than the ones selling items!! I promised them that I would be letting everyone know via internet reviews to stay away from them because they just DO NOT CARE about their customers. I was looking at making a huge purchase from them for an anniversary present, but I definitely will be looking elsewhere!!!!
Recommended:
No
What product did you purchase or try to purchase? I was trying to sell them vintage pieces
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