very very good customer service. i ordered a carrie style necklace for my mother after i failed to receive a reply from mynamenecklace.com about whether or not my order had gone through. when i wrote another email to cancel my order with mynamenecklace.com, i received a blunt reply saying i'd be charged 30% restocking fee for not telling them earlier (when they had ignored my previous message). i had no choice but to cancel my eve's addiction order, and i immediately got through to a customer service rep who helped me cancel it, no questions asked. in the future i will definitely order through eve's addiction for the ease and comfort and excellent customer service. and avoid other cheap websites.
What product did you purchase or try to purchase? personalized necklace