There are much better places to spend your money!
Written: Mar 5, 2012
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Ordered from Buy.com. Have been happy with their products and services in the past, however I believe they have taken a turn for the worse this year. Generally I look for no tax, good price, fast free shipping (if I have to pay for shipping, I might as well buy local, same cost, but no wait), and good customer service. In the past this has all been there, however with this recent purchase it was only 1 out of 4. I did not have to pay tax. However, the shipping and customer service were horrible and cheap. Recieved one of my items 11 days later with very cheap packaging, box was smushed but items were not damaged. My total order was close to $80 which with other merchants will get you fast free shipping. This was not the case here. Unless the item with shipping is less than the cost at other merchants, this will be the last time I order from Buy.com. There are better merchants with all of my requirements to order from. Ordered another product from New Egg because it was out of stock at Buy.com at the same time I made this order. I received my New Egg item in 2 days with free shipping as opposed to 11 days with Buy.com.
Tried to cancel the other item in my order as it was a pre-order and I did not want to wait another 11 days for it to arrive. Called customer service and was transfered to a call center in India which in itself I don't mind, however they could not help me which is the most important part. They were polite and so was I, however they could not do anything but submit a request for cancelation which was later denied 2 days later. My item was stuck in limbo. It was being processed for shipping, but had not been shipped yet so I could not cancel. What's the point of pre-ordering if I have to wait almost 2 weeks after the release date to receive the item? All in all a horrible buying experience. I chalk this up as a lessoned learned the hard way. I will spend my money somewhere else from now on.
Recommended:
No
What product did you purchase or try to purchase? Playstation Vita Starter Kit
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