Warning! Do NOT Buy Micron
Written: Mar 14 '02
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Pros: None
Cons: Technical support? Not at Micron.
The Bottom Line: Avoid buying Micron! Technical support is non-existent and often misleading.
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| vandeljoe's Full Review: Micron Millenia MAX Series |
With stiff competition from other PC makers, do yourself a favor and skip Micron all together. If you ignore this warning, then you will soon come to discover the non-existent customer service and the even more inept technical support. Here's my experience...
I bought a Millinuim Max 600 from the retail store in Boise, ID. It had all the bells and whistles and I was very excited to get it home. Soon after I started it up I noticed some problems with my new system. I called Micron's tech support line (I paid an extra $100 for this privilege) and was told that it was a "software problem." They showed me how to maximize the performance by deselecting items in the start up menu. That of course did not work. About two years, 23 calls to the tech support line in which they blamed my troubles on "software issues", and about $200 later, they have finally diagnosed my problem as a faulty hard drive. But that's where it gets interesting.
The Micron "tech" who diagnosed my two-year ongoing problem as a faulty hard drive could not operate his own system. I had to give him my address four times before he got it right. Then, in the middle of processing my claim, his system crashed and we had to process the claim all over again! An indicator of the quality of Micron products. Then the "tech" informed me that I didn't have On-Site Warranty that that I would have to install the hard drive myself. However, the receipt in my hand stated that I, in fact have On-Site service. That diagnosis took THREE HOURS.
The following day I received a voice mail from a Micron "tech" that said they didn't write down my credit card correctly, so would I please call him back? That was the straw that broke the camel's back. I gave that guy all my information, including the credit card number at least four times!
I asked to speak to a supervisor who profusely apologized and said they had really screwed up; that my diagnosis should never have taken 23 phone calls and two years to get right and that I shouldn't have to be on the phone with a technician an extra hour just so he can correctly input my delivery address and phone number. Then when I stated I wanted to lodge a formal complaint, he suggested I do that with a technician! Yeah, the same techs that can't seem to correctly input my address are going to write down what I dictate to them in the complaint. Concerned that may be too advanced for the Micron technicians, I insisted the supervisor take down my complaint which he did. When I told him Micron cost me $200 in mis-diagnoses, he said there was nothing he could (would) do. Then I asked to speak to his supervisor.
A couple days later I received a call from the head of the office that handles customer complaints at Micron. He did not apologize, instead blamed me for not calling earlier! I suppose 23 calls in less than two years is insufficient to base a claim. When I explained that I was in a demographic that Micron should value: college educated and computer literate, he said that I should have know what was causing my computer problems. Incredulously I responded that that's what the Micron techs are there for to which he stated that "I'm just using your own words." I was ready for resistance but personal insults took me by surprise.
Sadly, this is the state of affairs at Micron today. They do not value their customers nor do they seek a higher standard for themselves. (See the "Et Tu Micron" review dated May 5, 2001 for a similar experience.)
Recommended:
No
Amount Paid (US$): 1500.00
Operating System: Windows
Processor: Intel Pentium III
Processor speed: 501-600
RAM: 256
Internal Storage: CD-RW and DVD
Hard Drive (GB): 21-30
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Epinions.com ID:
vandeljoe
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Reviews written: 1
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