1.Called customer service number in...
Written: Apr 22, 2012
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1.Called customer service number in India to request purchase of a pair of Pentax binoculars from Wolf Camera.
2. When email was received shortly after showing my order, it indicated that I was purchasing two pairs of binoculars, instead of the one requested.
3. Called India immediately to report the problem and ask that only one be sent and was told that they would have to cancel the first order and resubmit an additional order for one item.
4. Was told that if they were not able to stop the shipment of the first package that I was to refuse the box containing two and gave me the shipping number to verify which box to refuse.
5. Box with 2 was delivered and refused.
6. Waited for box with 1 pair of binoculars to arrive, which by the way was shown as having been ordered from Ritz Camera instead of Wolf. (Just one more confusing aspect of this transaction.) Started tracking it online and watched as it got farther and farther from my house!
7. Called FedEx to see what was happening and they couldn't explain the problem because they also showed a delivery date for the next day, even though my package had been returned to a spot hundreds of miles away.
8. FedEx determined that the second box had somehow also been shown to be "refused" even though I had never seen it and was waiting patiently for delivery.
9. Meanwhile, the birthday for which this was to be a gift came and went.
10. Now you understand why I will not be likely to purchase Wolf Camera merchandise again.
11. Suggestion: Perhaps you can employ domestic help for your customer service contacts since I believe the problems began with language misinterpretation.
What product did you purchase or try to purchase? pentax binoculars
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