OK, first I will disclose that I received a gift card for writing this review, regardless of whether I had a positive or negative experience.
I bought a house in August, 2006, right before the bottom fell out of the housing market. Despite a 20% down payment at the time, five years later I was nearly upside down and with an interest rate several points higher than what new home buyers in my area were paying. I'd heard about government programs but every time I called my existing lender, one of the "big banks," I was told that my loan "did not qualify." I tried a different big bank and got the same answer.
Quicken was able to do a HARP refi for me when others said it could not be done. I paid a little more than I wanted in closing and didn't get the rock bottom interest rate I was hoping for (I got 4.5%), but it was much better than the situation I had before. I lowered my payment by almost $200 a month and thanks to the govt program I still am not paying PMI depite the fact that I really have almost zero equity in the home.
The process was quick and easy. They do kind of hook you in with that $500 deposit and I don't care for that tactic, but in the end I still feel that they were the best option for me in my situation after shopping around a bit.
If you are a computer person, you will appreciate the online aspect of thier program. The online document center, you can upload what they need and e-sign things as well. Also like that they send someone to your home to close when its convenient for you.
I don't regret it even though it wasn't perfect.
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