Worst, worst, worst, ..................................15times.
Written: May 28, 2012
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Completely third class service by Dell and its courier company Purolator. First of all we placed order online from Dell website and we got email saying your order is acknowledged and then confirmed so you will receive it within 15-18 days which is 15th May to 18th May. Then almost after two weeks they call us and say that you will receive your camera little late and then still late because it is out of stock. So we got upset and complained so they did it little fast and now most horrible experience starts is their courier company 'Purolator' . Even Future Shop uses their service. So if possible please please my dear friends stay away from online shopping with these two stores and specially if you are living in apartment or have bought heavy item. Then purolator guys will never come to deliver your item and will just write in their system that person wasn't available or address is wrong. This has happened with us 10 out of 10 times and everytime either have to fight or have to still go to their office or warehouse to pick up our stuff. God knows which kind of business these stores have with Purolator that no matter how much you complain to Dell or Future Shop but result will be zero. And after waiting for almost one and half month you have to go to pick up your item and if it is heavy (our's was portable AC) then only God can help you. I really hate this two companies dealing with Purolator and doing nothing. Sometimes I feel that Purolator's big bosses must have bribed higher level officials from Dell and Future Shop. Because we complained them so........... many times upto managerial level but in reture they will offer you $25 dollars coupan and help you to become more greedy and suffer same treatment again. It is like a vicious cycle going on and on without any end. Beware, friends please think hundred times when it comes to these two online stores and even for personal requiredment go with DHL, Fedex or UPS (little worse) but not Purolator even in dream.
Recommended:
No
What product did you purchase or try to purchase? Canon Camera
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