LOUSY. The last time I ever use them again.
Written: May 29, 2012
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DON'T BUY AN EXTENDED WARRANTY!!! I've been a fan of NewEgg for a long time. I have bought several laptops and over technology. Never again!!! This time I purchased a laptop for my mother. To help her avoid hassle I paid an extra $$$ for a 3 yr warranty. Good plan right? WRONG! NewEgg apparently sells these plans but doesn't actually service them. They allow the customer to get screwed over by ServiceNet. When the laptop died we sent it into servicenet only to be told that it had been wet so it would cost $900 to fix. First, it had never been wet. Second, the laptop had cost $400 new. We had ServiceNet return the laptop which they did minus a few parts. SERIOUSLY?!? They took it appart, blamed us, then didn't even return all of it? I took it to a local shop which instantly figured out that it was not a hardware problem at all but a corrupted hibernation file. Fixed in minutes. I was FURIOUS! When I called the servicenet manager he was actually honest and said that they always blame water to avoid repairs. He asked me to send photos and he would take care of me. No surprise that I didn't get a response. I call back two weeks later revealed that he was no longer at the company. NewEgg/ServiceNet screwed me over for the last time.
Recommended:
No
What product did you purchase or try to purchase? Extended Warranty / Toshiba Laptop
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