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Opinion Summary
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Like the store, hate the customer service
by cmaha76 | Mar 22 '02
I’ll be honest, one terrible experience has soured me on the J Crew online store and J Crew in general.
Prices:
The prices at J Crew are above average, but not any worse than their competitors like Eddie Bauer, LL Bean, or Banana...Return to opinion
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I'm surprised (Reply to this comment)
by ketchi
I'm surprised that you had such a bad experience. I've been shopping at J.Crew for at least 10 years (long before Al Gore created the internet...) and have ALWAYS received excellent customer service. Once I called the catalogue orders number and spoke with someone who didn't know what they were doing because they were new, but they were polite.
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Jan 07 '04
6:46 pm PST
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I don't know if this will be of (Reply to this comment)
by azielinski
help to you but when I call customer service, I always get the full name of the person I am speaking with. Usually that makes them behave more politely but if not I can speak to their supervisor. I think you should countact J Crew again and complain. Their merchandise is good but there is no excuse for the way you were treated.
az
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Mar 22 '02
9:25 am PST
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