The backordered nightmare. Who wants to wait 4 months for a purchase
Written: Aug 1, 2012
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I ordered a 4 items on 6-23-12. 2 of those items were on backorder until 6-25-12. After 6-25-12 I hadn't recieved an email stating my backordered items had shipped so I emailed them to see where the order was. I did receive the the other two items (stalkings and a bra, clearly not the main focus of my order).
My order was again backordered to 7-28-12. The email associate put "Please keep in mind that backorders dates are only estimated and not guaranteed." I kept my order figuring I would be patient as I too work in customer service and sometimes things aren't always ideal.
7-30-12 rolls around and no email. I email them again to see where it's at only to receive an email stating they are doing inventory between 7-30-12 and 8-1-12 and can't help me. It also stated they would not be responding to the inquiry and that if I still had the issue I would have to send it in again on 8-1-12. I, still having an issue of course, resent my inquiry to see where it was. One item had been backordered to 8-13-12 (11 days from now) which is alright. The other item was backordered to 10-18-12. With the same "Please keep in mind that backorders dates are only estimated and not guaranteed." I have come to realize that this statement is probably used when they aren't sure when your item is going to ship. This way they can say, "You were informed that date was only an estimation" when once again your item has been backordered.
Needless to say I cancelled the second part of the order because clearly they don't want to do business with me. My advice to anyone is: Beware of the backordered item! Don't expect to see it for months. I really like the items I did receive, but those were a side dish to the main course. I also suggest that if you see something you like online, go to the store to purchase it. Don't even deal with the shipping ordeal. Honestly, I will never do any business instore or online with them again. I'll probably go to Victoria's Secret or something.......
Recommended:
No
What product did you purchase or try to purchase? Audrina Chemise and Hollywood Heartbreaker Chemise
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