I DO NOT NEED NOR WANT YOUR FRAUD PROTECTION
Written: Aug 10, 2012
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Last Saturday, Aug 4, 2012, I tried to order a product from Ulta which was on sale.. This sale was ending that day,Saturday;. I had trouble on the site and one of your customer service agents told me that the " buy 1 get 1 free" item was not pricing correctly on the website and that after my purchase and receiving the items I ordered, I should call back (of course having to hold on the phone for a LONG TIME) and Ulta would refund 1/2 of my money paid.. I was not happy with Ulta using my money for that period of time, but I had no choice in the matter?. So I continued to place my order?. My order was for a total of $286,.20 paid via PayPal,. PayPal accepted my payment'.
I never got a confirmation number from Ulta...so I called customer service back (ANOTHER LONG HOLD). This agent gave me another Incident #. She convinced me that there was something wrong with my computer and I should go to another computer. Consequently, I left my home and went to my office to place this order. I tried 2 different computers at my office, one of which is less than a month old. Neither computer would process this order and give me a confirmation #. So once again I called customer service (ANOTHER LONG, LONG HOLD!) and referenced the 2nd Incident #. This agent informed me that Ulta would not process my order because they were protecting my credit card from fraudulent charges. I could not reduce the amount of the order by decreasing my order. I had her contact a supervisor. Their solution was for me to go into the store to buy this product, which I was unable to do that day.
I had the name on the card, the correct billing address, the security code. I tried 3 different credit cards, Visa, AX and MasterCard. Nor would the supervisor give me a rain check for this order, or do anything else to assist me.
I spent approximately 3 hours of my Saturday trying to place this order!
This is my question to Ulta: I processed by order via PayPal originally. What right do you have to deny me an order which has been approved for payment by PayPal? Isn't that the purpose of PayPal?
I am VERY, VERY UPSET by this treatment. This item goes on sale ONCE A YEAR and I have been waiting and watching for it. Now, when the sale occurs...YOU WONT LET ME BUY IT BECAUSE YOU ARE PROTECTING ME FROM FRAUD!!!!!!!!! I don't need your protection. That is why I used PayPal. The last time I looked, this was the United States of America and we were allowed to use our credit card to purchase something you offer for sale.
I have emailed Ulta 2 times with no response!. I ordered PurMinerals 4 in 1 makeup in blush medium. Price was $27, buy 1 get 1 free. I ordered 10, which was the amount allowed on their website.
I intend to follow up this email with a letter to the President of Ulta and to everyone in senior management as well as posting this letter on Twitter, Facebook, and every other consumer complaint website I can find if I don't get a favorable response from Customer Service, which should be honoring my order and payment. Of course, I will also notify PayPal of this treatment. I am sure they will be very interested to know that Ulta DOES NOT honor their payments.
I do not want anything for free...I just want to buy something!
Recommended:
No
What product did you purchase or try to purchase? Pur Minerals 4 in 1 makeup
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