Acer does not honor its warranty

Aug 15, 2012
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Best Buy is actually aware of this. Local BB manager wishes they didn't carry it, but customers ask for it. I had to immediately upgrade to 2GB of RAM to make it usable. "As is" is "no good."

I loved this netbook UNTIL it died 4 months after purchase. I used it about 20 times, and it was kept in a padded case in a drawer. The screen "cracked," and Acer immediately calls this "abuse." My unit was not mishandled. The screen just died.

I did the online "support" waste-of-time with a barely English literate "support" rep. After sending a picture of the screen I was told it would be $99 minimum to send back, plus about $200 for a new screen. More than I paid for this new. The rep insisted I had damaged it. I hadn't even taken off the protective screen cover.

Avoid this company and make them go away.

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