|
|
|
Comment |
Sorted by
Date Written |
Re: I know what you mean... (Reply to this comment)
by jensdon
Yeah, what is that email address? I have used Verizon and am currently using Cingular. I haven't had any problems with either, the only reason I switched to Cingular was because they were cheaper. I have had problems with Voicestream too.
Here is a more detailed explanation of my problem:
http://www.ripoffreport.com/view.asp?id=17685
|
Jul 25 '02
12:06 pm PDT
|
|
Re: I know what you mean... (Reply to this comment)
by akcrocky
What is the email address?
Thanks
|
Apr 27 '02
5:43 am PDT
|
|
Why did you recommend? (Reply to this comment)
by akcrocky
Just curious, but why does your review have a "Yes" saying you recommend Voicestream's Customer service if you had such a bad experience with them?
For a similar story:
http://www.epinions.com/content_57707630212
|
Apr 27 '02
5:43 am PDT
|
|
I know what you mean... (Reply to this comment)
by MrKaos12
There are quite a few CS Reps that have no idea what they're talking about, but there are a few that do. Those that do are incredibly helpful.
I had a really helpful CS Rep who changed my rate plans over with no problem, and she was so friendly. I was upset because I did not get her Rep ID so I could email CS about how nice she was! I think that if certain CS Reps are really nice, they should be recognized because unfortunately, that's rare at VoiceStream.
I would recommend that people email the VP of Customer Care, Mr. Dan Taylor. He is SO much more helpful than the CS Reps, and he gets back to you within a few hours. He has people check on your complaints/comments and has them get back to you.
I really like VoiceStream, but I am thinking of switching to Verizon Wireless. I realize their CS is probably the same, but I am willing to take the chance.
By the way, which carrier did you switch to?
|
Mar 30 '02
7:27 am PST
|
|
|
|
