Strike 3, Your History
Written: Apr 10 '02
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Pros: There is nothing I know good about there customer service.
Cons: Customer Service reps, or professional con artist?
The Bottom Line: RUN!! Avoid these rude people, with terrible smart mouths and for the most part bad attitudes, unless you enjoy being abused.
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| beshome's Full Review: General Reviews of Cingular Wireless Customer Serv... |
I have recently moved up in my job, I am on the road a lot. It is time for me to catch up with the rest of the world and get a cell phone. I look at the plans, I listen to the sales people, I compare prices. It looks like Cingular has everything I am looking for, a nice phone, good reception, great calling plans and competitive rates, but best of all the only company that offers a local phone number in my area. Since my parents are old and my children are young, this will work out the best for them.
My first month was wonderful until the day I picked up the phone and it had been disconnected. Why? I paid my bill two weeks ago. I called customer service, the right thing to do, or so I thought. After hours of getting the run around and being transferred from one department to another, I found out that since I didn't copy my check there was nothing they were going to do about it. However I could give them a "phone pay" for the bill I had already paid. I could pay my bill twice and they would re-connect my service. Not only that, the copy of the check I faxed them they could not read.......WHAT?? I never faxed them anything, my first bill, what do they have on my account that is not mine?? And where is my payment?? with those questions hours turned into days. Then one day the phone was working again, do you think I got a prorated bill the next month?? Not likely, and when I drove an hour into town to make sure my account was now correct, at a office with people who could see how upset this issue had made me. Guess what I found....those items that where attached to my account, the faxed check, it was no longer there.
The next month I drove again an hour to the Cingular office, this time to pay my bill. Also to assure them of what actions they could do with the phone if they messed up this time. Not a problem, everything was taken care of. Bill paid, service not lost, just two hours of my time.
Now this bill, yep, This is only the third bill, I got the phone Jan 3, 2002. I open the bill 87.00 worth. Why?? My plan has free nights and weekends, free state wide long distance, I watched what I did closely. So in the truck and off we go, an hour into town, to the office. I know if I call customer service I am looking at hours, days of run arounds and smart mouth attitudes. Been there, done that. Well at the office a young girl talks to me and explains that nights and weekends start at 9pm and if you call someone at 8:59 and talk for 60 minutes then the 60 minutes are charged as "peak" minutes. So I asked, "So if you clock is one minute slower that mine I am just screwed?" She replied, "Yes, Ma'am." Well I didn't know how that worked and no where had I found that it worked that way, or didn't, but it explain about 20.00 of my bill. Because of there time being slightly different than mine it used all my plan minutes and started charging me for calls. Then there was the long distance charges, where I called across the state that I live in. My plan says I have State wide calling. When I signed up I asked how it worked and was explained as long as I was in my calling area and called within the areas listed on this map, it would not cost. The Glorious Customer Service rep informed me that that plan did not exist in Jan. Then why am I standing here in front of you with a pamphlet that says Yes it did? She excused herself to talk to her manager and soon returned, she explained she could not refund the long distance because it had been on my account for three months, but she would gladly up date my account to a Nation wide plan with 3500 free nights and weekend minutes. I can assure you she didn't want to know what she could do with her plan, but she did inform me that if I felt my plan was not what I had agreed to then I had to go to the sales rep that signed me up. Instead of a phone run around, I could run around town to get this straight. Currently, the Sales rep is researching this issue, How she could sale me a plan on Jan 3 that didn't exist until Feb.
Recommended:
No
Amount Paid (US$): 47.00/mo.
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Epinions.com ID:
beshome
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Location: Tennessee
Reviews written: 14
Trusted by: 2 members
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