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you were lucky (Reply to this comment)
by wbiker
You were so lucky to get an apologize. I didn't get a word after being hung up aand yelled at.
~wbiker
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Jul 27 '08
7:47 pm PDT
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Hi (Reply to this comment)
by jro26
Going into detail isn't such a bad thing! It will get you higher ratings thus making your review more successful & helpful to consumers. After reading your review, all that I have learned is that this could be a good store but the manager at the store in your area was rude. So, it really doesn't give me the information I need to determine if this store is worthy of my money.
If you have questions or would like me to re-rate after you update, feel free to email me from my profile page.
~Jillian~
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Apr 27 '02
8:51 pm PDT
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Hi there! (Reply to this comment)
by pluckyduck
I'm sorry to hear that you got bad customer service from a store manager at a retail location. I hate being treated rudely, especially when I'm paying for it, you know?
I did find your merchant rating a little confusing though. This is the spot to review the online store. (Eps doesn't have a spot for brick and mortar.) From what I can tell, you've been pleased with your online experience...so, someone looking to buy online might actually be happy with them... as long as that store manager doesn't transfer to the web customer service?
It might be helpful to spend a bit of time talking about the online experience, rate that in the star ratings and then add some information about why you wouldn't recommend their brick and mortar?
Thanks for writing,
Andrea
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Apr 27 '02
5:39 pm PDT
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You mention (Reply to this comment)
by JustCathy
it is too long to get into - but that is what would really help others in determining whether or not to use this company. Thanks, JC
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Apr 27 '02
5:15 pm PDT
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No details are here for the online store (Reply to this comment)
by bonniesayers
I am not really sure the difference between off topic and not helpful at the moment so opted for NH.
If you could expand on how the site looks, navigates, shipping methods, payment options and sizes of bikes and some prices that would make this helpful
Bonnie
autismfamily@yahoo.com
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Apr 27 '02
5:05 pm PDT
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