ShamCom
Written: May 12 '02
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Pros: none...sorry
Cons: contract roll-over;no access to minute usage; not customer-friendly
The Bottom Line: Stay Away. These people aren't honest with customers. Read the Reviews. Heed the Warnings. I wish I had done my homework a year ago!
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| neithershoe's Full Review: General Reviews of SunCom Customer Service |
Okay--I've been online for a while now and have seen so many unflattering reviews of SunCom service that it pains me to add my name to the growing list of those who've been "had." Yes, it's the automatic roll-over clause that got me. I actually dropped the phone when the (quite rude) customer service rep told me I'd face a $200 penalty for immediate cancellation--this though I've had the phone since January of 2001. Any discussions (three so far) I've had with the staff have terminated in muffled intimations of my stupidity--that the clause is in the buyer's agreement, that it is in plain English, that it isn't written in fine print, etc. Okay, fine, but it is most definitely duplicitous, nonetheless. I know of no other cell-phone plan that utilizes such an agreement--actually, I wouldn't call it an "agreement"--I did not knowingly "agree" to such conditions. I was deliberately given the impression, by the salesperson in the SunCom store in Augusta, GA, that I would be held to a twelve-month agreement, period. When one comes to such a discussion knowing something of how these plans work generally, one will assume, quite naturally, that SunCom, like any other service, will continue coverage beyond binding twelve-month period, at least until the customer decides on his or her own accord to cancel such coverage. One would not assume--and the language in the agreement is ambiguous (I think) in this respect--that coverage will continue under the conditions of the initial, signed agreement--i.e., that the customer is sealed into another binding twelve-month agreement. This is not stated as explicitly, as unambiguously as it might be--and this leads me to believe that SunCom is intentionally deceptive here.
Add to this the fact that I cannot find out how many minutes into my 300 minute-a-month plan I've used during any billing cycle. Other services, I know, allow the customer to access this info online, or by phone. In this way, the customer always knows how many minutes he or she has used per billing cycle. SunCom will not provide the customer with this information--obviously to keep him or her "in the dark," so to speak, about available minutes.
All this came about, for me, as a result of theft. My cell phone was stolen. I called the company to ask if any calls had been made, and was told I would not know until the end of cycle. In other words, if the thief had burned up five hours of time (est from time of probable theft to time of suspension of service), I've no way of knowing. Wouldn't it help to catch the thief, especially given that my car was one of five broken into that night? SunCom has been no help there.
I will not pay the cancellation fee. It makes me sick even to think about it. My concern is what they might do to me. I lived up to my end of the deal, so far as I understood it. I have an impeccable credit history. If anyone knows how such a matter might be handled, I'm open to suggestions.
Recommended:
Yes
Amount Paid (US$): 35.00
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Epinions.com ID:
neithershoe
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Reviews written: 1
Trusted by: 0 members
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