You get what you pay for....
Written: May 21 '02
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I decided to buy my contacts online because I thought it would be great if I could save a few dollars. Vision Direct had the lowest prices I could find, so of course I picked them. Big mistake. I get the monthly replacement contacts, but they generally will last me much longer than intended. But one of the boxes had contacts that would tear within a few weeks. I have always used this brand and have worn contacts for a long time now, so the problems I encountered with these should not have happened. I emailed customer service and received no reply. I tried again a few months later with the same results. Lower prices shouldn't mean inferior quality product or total lack of regard for customers. But in this case they did.
I did finally get a reply from the company a few weeks ago- it was an automated reply saying that it was time for me to order more contacts and they anticipated I would do so within the next week. I emailed them to say that it was ironic how they only contacted me when they wanted my money, instead of trying to create and keep a loyal customer. And what response do you think I got from this?
None. No explanation. No apology.
So in deciding if Vision Direct is right for you, ask yourself if the reduced cost is really worth the reduced quality in customer service. For me, in the event something goes wrong, is has not been.
Recommended:
No
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Vision Direct
