ADDR.com has declined badly
Written: Jun 20 '02 (Updated Jun 20 '02)
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Pros: Good geek features like telnet access, Perl, web stats with graphs; instant setup.
Cons: Customer service non-existent.
The Bottom Line: Avoid unless you never, ever expect to have to contact the company after sign-up.
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| scramcat's Full Review: Addr.com Web Hosting |
I've used ADDR for hosting 4 sites over the past 2 years. Now I'm switching to other hosts in an attempt to find a better one.
Technically, ADDR has some very good features: instant account setup, low price, nice amounts of space and bandwidth, and telnet access to a shell account for us geeks. I haven't had script problems like others have reported, but my script use has been excruciatingly simple.
Page loading, in my experience, is either acceptably swift or completely stalled. I've never gotten a slow page off an ADDR server, either I get the page in a second or so, or it times out. Tuning the server throttle could clear that up easily.
But customer service has gotten RANCID. And that's why I'm dropping ADDR.
Emails to tech support have taken up to 3 weeks to get a reply, and that's for simple things like "please change the password for my secondary mailbox." Email to the billing department is currently on day 10 with no answer to the question "when is my 1-year renewal date?" And the phone support is non-existant. It's a toll call to Colorado, which wouldn't be so bad if you actually ever got to talk to a person. I've had their phone system just plain hang up, tell me "sorry you have a problem, goodbye" then hang up, or transfer me to a full voicemail box then hang up. Note the operative phrase here is "hang up". I've paid about $5 in toll calls to get repeatedly hung up on.
Surprizingly, their sales department picks up on the second ring. Guess they're not very busy. I was able to get some billing information from a sales agent.
Perhaps none of this sounds so bad in the context of overall crappy customer service from almost every internet-related business these days. But ADDR used to be extremely good 2 years ago, even 1 year ago. Emails were answered within 24 hours, sometimes the same day. Phone waits were 5 to 10 minutes before talking to a real person who was genuinely helpful. It's that decline that makes it so irritating. Those of us who wanted to stay loyal to a good web hosting company have been rewarded with poor to nonexistant service and overwhelming apathy.
--Scramcat
Recommended:
No
Monthly fees (US$): $8 to $10 for basic hosting
Platform used: FreeBSD
Hosted on Secure Server: Yes
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Epinions.com ID:
scramcat
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Location: Albuquerque, NM
Reviews written: 5
Trusted by: 0 members
About Me:
I hate everything. But I always have very good reasons for it.
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