Thieves
Written: Jan 25 '01 (Updated Jan 26 '01)
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Pros: reasonable rates, easy connection
Cons: high roaming, terrible customer service, wouldn't cancel contract after service-plan ended, continued billing adding fees.
The Bottom Line: I spent HOURS canceling this account even though I had honored every term of my original agreement. I hate Verizon so much that I'm canceling my home phone service.
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| tadasa's Full Review: General Reviews of Verizon Customer Service |
I called Verizon to cancel service when my contract ended. A month later I was still getting bills. I called to ask why. They said I signed a new contract and requested another phone. After two months of calling they admitted their mistake and promised to credit and close my account. Two weeks later I received an early termination fee called again. They promised again to cancel the fee. Two weeks later I received a letter from a collection agency. I called Verizon and they finally closed my account. I spent hours canceling this account after honoring my original agreement.
Recommended:
No
Amount Paid (US$): 29/mo.
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Epinions.com ID:
tadasa
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Reviews written: 4
Trusted by: 0 members
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