Great computer, but lacks good technical support
Written: Jan 25 '01 (Updated Jan 25 '01)
- User Rating: Very Good
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Ease of Use:
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Quality of Tech Support:
Pros:Fast, great adaptability. Easy to use and install software and peripherals.
Cons:Technical Help line can not accommodate the high volume of calls it receives.
The Bottom Line: It's a great computer and a good price, but I feel that Dell is only interested in selling to computer savvy wizards who do not need technical assistance.
After using a Macintosh for years, I researched carefully before buying my Dell computer.
With Dell I could build my own system and Dell made buying the system easy.
Dell's customer service when purchasing a system is great. Any questions I had were answered immediately. Their sales staff was very well informed, however, their technical assistance left something to be desired.
Hold time for technical help is a minimum of an hour. Depending on who you reach when calling will determine what kind of help you receive. I don't feel that the technical help staff is capable of solving major problems.
Recommended: Yes
Amount Paid (US$): 1500.00
Operating System: Windows
Processor: Intel Pentium III
Processor speed: 701-800
RAM: 128
Internal Storage: Zip Drive
Hard Drive (GB): 13-20
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