Netkidswear.com - Great prices, poor customer service!
Written: Aug 7, 2002 (Updated Aug 8, 2002)
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With school starting in only a few days, I was in need for a nap mat for my youngest son since his nap mat from last year is pretty raunchy after being used for 2 years. I looked around the stores near me and they were either sold out of nap mats or just didn't order any this year. So I did a search on google.com for nap mats and instantly I had bunches of online stores that offered nap mats. Only problem was, these stores wanted $30.00 or more for a nap mat. So clicking through each one I finally clicked on the nap mat link offered by netkidswear.com, I was sold right away since they offered a Blues Clues Travel Nap Mat on sale for $9.98.
Netkidswear.com
After I found my nap mat on sale, I continued to browse their site to see what other offers they had going on. Netkidswear.com sells everything from bibs to receiving blankets, strollers to cribs, changing tables to car seats, breast pumps to diapers and diaper pails, and my favorite, toys and clothes. They also offer boys and girls school uniforms.
Netkidswear.com also offers a baby registry where you can register and then send your friends and family to the registry. There is a search feature on the site to help you find what you are looking for as well as a product index page.
Once I decided that my Blues Clues Travel Nap Mat was enough for me, I proceeded to check out. Checking out was very simple, just a few steps and I was all done. You can choose what type of shipping method you would prefer. They offer UPS ground, 3 day, 2nd day air, next day air, next day air saver and next day early am if you are really in a hurry.
Netkidswear.com uses yahoo store and you can do a quick check out with yahoo wallet. Since I am not familiar with yahoo wallet, I just checked out using a credit card. I was given a confirmation number within a few minutes and shortly after I received an email with the same confirmation number.
My problems
A few days passed and I received another email from netkidswear.com informing me that my item was shipped that day via UPS Ground, and was given a tracking number. I then went on to netkidwear.com to track my order since they offer a track item option. When I put in my tracking number I kept getting a message that the number was invalid so I went straight to UPS's web site to check it out. Again, number is invalid. I waited a day and tried it again, still, the number was invalid.
During this time, I emailed MaryTara, the category lead for Kids & Family asking to add the nap mat to the database, but I didn't know who made it since it was not listed on their web site. I emailed netkidswear.com asking them if they could tell me who makes the nap mat. A few hours later I got an reply email back from another email address telling me my shipping information and the tracking number. Well that was great, but I hadn't asked for that information at all. And the tracking number was still wrong, by the way. I emailed them back stating I didn't ask for shipping information, just who makes it and my reply was "I'll forward your email to one of our buyers and they can answer you." I am still waiting on that reply.
Well my nap mat did end up safe and secure at my house, despite false tracking numbers, but after those confusing emails, I am surprised the nap mat got here at all.
I'd only recommend using netkidswear.com if you are extremely cautious regarding their customer service. Not only did they send me the wrong tracking information, but they also answered a very simple email wrong.
Recommended:
No
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About the Author
Member: Tiffany
Location: Florida
Reviews written: 285
Trusted by: 739 members
About Me: Mom of 3 terrific boys. I'm back after 5 years, and I am LOST! LOL
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